Privacy Policy

Last update: 01.09.2018

To use this site, you need to read and accept these rules in full. Continuing to visit and use this site implies that you agree to these rules. INDEX S.R.L. may hold information about you, which you have given us (eg by telephone or by request or by a registration form etc.). This information may include, among other things, your name, address, telephone number, e-mail address, information on how you use our services (for example: your trips).

1. What kind of information do we collect and for what purpose?
In case of phone calls, we automatically collect the phone number. On the phone number profile we manually add the name provided by you and the address where the embarkation is requested. We do not make any verification of the reality of the supplied name, but just pass it on to the driver for the correct identification of the person who made the order. The driver will use the supplied name as an identification key to prevent someone else getting the wrong ride in your place. Phone calls are recorded and stored for a period of 30 days to resolve any complaints regarding our operators and to improve the quality of our services. The route of the car from the time it is allocated for the order to the destination point is also stored for the same purpose, in order to make possible the prompt and correct settlement of any complaints. Trips history will also be used in customer loyalty reward campaigns.

In the case of client applications available on mobile devices, we collect the phone number or e-mail address for the purpose of opening or synchronizing the account, and the email address to secure the password recovery process. The name entered by the user of the account is not verified in any way by us. It is the direct responsibility of the user regarding the reality of the data provided.

Billing data (such as name and surname, postal address, bank account etc.) are collected and stored for the legitimate purpose of creating the ability to compile tax records under the law.

2. How can INDEX S.R.L. use this information?
The data collected will be used for the purpose of performing the object of activity, for the fulfillment of the contractual obligations and other legal obligations.

The phone number can be used for calling by the operators or drivers involved at the time and for the management of a trip or in advance to confirm it or to obtain further clarifications necessary for the fair execution. Subsequently, it may be used by our operators and / or partners only to clarify the situations found after the trip is executed or whenever necessary to resolve a complaint made on that phone number. Also the phone number can be used automatically by our system for sending sms notifications about the presence of the car in the place of boarding requested.

Your email address will be used as an alternative way to recover your existing account password or to respond to any complaints you may have; Alternatively, if we have your consent to this effect, in the appropriate section of the site, we will also use this address for marketing communications. The same conditions apply to the postal address if you have communicated it to us.

Billing data such as first and last name, postal address, personal identification number and identity card, bank account data, etc. will be used only for the preparation of the invoice, as required by law.

The requested data is strictly necessary if you wish to use our services and in the absence of such information we may not be able to provide you with these services.

3. Sharing info about you
The work process implies that your data will be processed for the purposes listed by our operators or by our drivers or employees of our partners as third parties, but only on the basis of a confidentiality commitment on their behalf and only for the purposes mentioned. In the latter case, the data are disclosed with limitations or restrictions in time and space, with the obligation to be used only for the purpose of performing the requested service. Your data may be used by us or on our behalf by any third party that has or has the capacity to act as assignee (lawyer, executor, accountant, IT developer).

Some or all of your data may be disclosed as a legal and exclusive legal obligation to third-party public data service operators (such as courts of law, police, prosecutors, tax administration authorities etc.). If the issuer of your credit card asks for it, we may send information or other travel documents to the required address.

4. Transfer of information outside Romania
The data is stored on servers placed in Romania and is not distributed outside the European Economic Area. INDEX respects the confidential information provided and will not sell or rent the email lists or data of its clients.

We may be distributing your data in the future in the case of a full or partial sale of the company or merger or association with another entity inside or outside the European Economic Area.

5. Rights regarding the protection of your personal data
Regarding the processing of personal data under the conditions specified in the European Data Protection Regulation 679/2016 (GDPR), you may exercise any of the following rights:
- Right of access to personal data
- Right to modify your personal data
- Right to delete your personal data
- The right to restrict the processing of your personal data
- Right to opposition
- The right to not make a decision regarding you or your account based exclusively on the automatic processing of your data
- The right to file a complaint with us and / or the competent authority on data protection
- The right to appeal to justice

For the exercise of these rights, you may send a written request, dated and signed, to SC INDEX SRL, with headquarters in Ploiesti, str. Armasi, nr. 37b. Once such a request is made, we will no longer process your personal information, except where processing is required by applicable laws and regulations.

The persons concerned also enjoy the rights conferred by Law 677/2001 (including the right of access, the right to intervene on data and the right to opposition).

According to the requirements of Law no. 677/2001 on the Protection of Individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented with Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, SC INDEX SRL (administrator of the following websites:,,, ,, as a personal data controller registered with the Supervisory Authority for Personal Data Processing under no. 27515, has the obligation to administer safely and only for the specified purposes the personal data you provide us about you, a member of your family or another person.

6. How do we protect your personal data?
Index SRL applies appropriate safeguards to ensure the safety of the customer's personal data and has specific durations in place to keep personal data as long as it is necessary to meet the stated purposes.
- Data security
To ensure the safety of personal data, Index SRL has implemented a number of security measures that are in line with industry standards. These do not cover those personal data the client chooses to communicate in public or offline public spaces.
- Data storage
Index SRL will retain personal data for as long as is necessary for the stated purposes, taking into account the need to answer questions or resolve issues, offer new or improved services and comply with the applicable legal requirements. Therefore, Index SRL may retain personal data for a reasonable period of time after the last interaction of the client with Index SRL, in accordance with the legislation in force.

When customer data is no longer required for the purpose for which it was collected or has been agreed and there is no legal obligation to store, Index SRL will destroy or delete them in a safe way.

INDEX uses third-party services such as Google - Google Maps API - to search for embarkation / disembarkation / intermediate points, to display the static map of the proposed route, to estimate the distance, duration, and possible route. Data provided to the Google Maps API (geographic coordinates) does not contain personal information. Your use of these services provided by Google is subject to Google Terms of Service and Google Privacy Policy .

This Privacy Policy on the processing of your personal data is subject to periodic review.

IndexTaxi and XTaxiTransfer - XTT are trademarks owned by INDEX S.R.L., based in Ploiesti, Str. Armasi nr. 37b, registered with the Trade Registry under no. J29/2221/1991, CUI RO1353728.